Frequently Asked Questions - General

What is Tone Room Deluxe?
Tone Room Deluxe is a service that enables you to access the latest and hottest content from your favorite artists for Ringtones and Ringback Tones from your phone or the Web. This easy to use service features a music catalog with tens of thousands of titles for you to discover.

How much does a Ringtone or Ringback Tone cost?
For non-subscribers, you may only purchase Ringtones at $2.99 each. For subscribers, 1 credit is required to download a Ringtone or obtain a Ringback Tone. If you exhaust your credits, additional Ringtone or Ringback Tone content may be purchased at a discounted price of $2.49.

What are credits and what can I get with them?
Subscribers are given 2 credits per month, with which they can purchase Ringtones and Ringback Tones at 1 credit each.

How do I get the Tone Room Deluxe Service?
You can subscribe to our monthly service via Subscribe Now on the Manage page. You'll also be given the option to subscribe during any purchase.

How do I pay for my service?
Each month on your renewal date, you will be charged $4.99. This charge will appear on your U.S. Cellular phone bill within the Other Charges and Credits section. Additionally, any content items you purchase or redeem credits for will appear on your bill.

When is my service billed and credits renewed?
Check the My Account Info page to see your renewal date. On this date, your service will be billed for the calendar month and you will receive 2 credits.

How do I know if a Ringback Tone is available for the song I like?
When browsing tones we'll display the Ringtone/Ringback Tone availability for each.

How many credits do I have left?
Check the My Account Info page to view your credits remaining.

I've run out of credits, but I still want a Ringback Tone or Ringtone. What do I do?
Don't worry, you can continue purchasing Ringtones and Ringback Tones for $2.49 each (Which will be applied to your U.S. Cellular phone bill). You will be advised of this charge before completing your purchase.

I don't want a subscription. Can I still have Ringback Tones?
No. You must have an active subscription to use the Ringback Tone service.

How can I cancel my service?
On the My Account Info screen, you will find an option to cancel service.

I want to turn off Tone Room Deluxe immediately. How do I do this?
Dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

I want to block purchases of any Tone Room Deluxe content. How do I do this?
Dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

Tone Room Deluxe says all charges are blocked and I cannot buy any content. What do I do to turn off this block?
Dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

I have Tone Room credits leftover. Can I use them on Tone Room Deluxe?
No. You must use your Tone Room credits on the Tone Room application on your phone.

When I try to use Tone Room Deluxe, it says my U.S. Cellular account is not eligible for service. What do I do?
Dial 611 from your U.S. Cellular phone, or 1-888-944-9400 to contact Customer Service.

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